Program: Kenora - Head Office - Coordinated Service Planning
Organization: FIREFLY
Description of Services: Provides children and youth with multiple and/or complex special needs and their families with a co-ordinated service planning experience by:
  • Linking families to other services and ensuring that all professionals involved are working together as a team
  • Knowing that providers from different sectors will be communicating about the needs and goals of the family and keeping the family informed at all times

Families who would benefit from Coordinated Service Planning include:
  • Having a child or youth with complex special needs up to 21 years of age who is still attending school
  • Receiving or waiting for services from more than one service provider (including schools, therapist, community supports, and medical professionals)
  • Finding it difficult to navigate and coordinate multiple services and; want to ensure the best plan of care for their child or youth
Requirements
Fees: None
Eligibility - Population(s) Served: Child or youth with complex special needs up to 21 years of age who is still attending school
Application: To make a referral:

  • Families can call Centralized Intake at 1-833-696-5437 or email intake@fireflynw.ca

  • Service providers, including physicians can submit a general referral form by visiting the Get Services Now Page here
Accessibility: Wheelchair Accessible      Wheelchair Accessible
Languages: English ; French
Contact Information
Phone Numbers: 1-800-465-7203
Fax: 807-467-5553
Email: info@fireflynw.ca
Website: www.fireflynw.ca/services/coordinated-service-plan...
Address: 820 Lakeview Dr Unit A
Kenora, ON
P9N 3P7
Map
Location:
  • Located at Lakeview Dr across the street from Dairy Queen
  • Closest intersection is at Lakeview Dr and Belle Ave
Hours: Mon-Fri 8:30 am-4:30 pm

This information is provided by thehealthline.ca. It was last completely updated on: 2/26/2026